Creating Exceptional Experiences through Integrated Facility Management Solutions
RETAIL & MALLS
At CLR, we understand that the success of large retail malls and hypermarkets depends on creating the exceptional guest experience. We prioritize hygiene and cleanliness, ensuring spotless floors with a high-gloss finish, balanced lux levels, and a refreshing air aroma to create a welcoming and comfortable environment. Our expertise extends to managing building assets, optimizing performance, and maintaining air quality and temperature control to ensure operational efficiency. Our Washroom Management Program elevates the user experience by delivering best-in-class services, featuring dry floors, a natural, aerosol- and ammonia-free environment that is both hygienic and safe. Combining aesthetics with functionality, our specially trained washroom management team brings the level of care found in international airports to retail spaces. Every detail is meticulously managed to ensure a seamless, premium experience for both visitors and retailers.
We Understand the Complexities that Retail and Mall Facilities Encounter, Including:
Guests & Retailers Experience
Enhancing customer satisfaction by providing a clean, welcoming, and efficiently managed retail environment that fosters a sense of comfort and consistency. Thoughtful details and small courtesy can significantly reduce stress for both shoppers and retailers, creating a seamless, enjoyable experience throughout the mall.
Asset Health & Maintenance
Proactively maintaining critical building systems is key to minimizing downtime and ensuring seamless operations in retail malls. With real-time data captured in strategic dashboards, we monitor and address issues promptly, optimizing asset health and operational efficiency for both retailers and visitors.
Energy Management & Sustainability
Implementing IoT-enabled energy monitoring, tracking, and efficient systems supported by engineering and energy audits to save energy, enhance asset lifecycle, reduce breakdowns, optimize operating costs, and achieve sustainability goals.
Washroom Management
CLR manages the washrooms smartly by enabling IoT- solutions, including ammonia sensors, washroom usage alerts, dustbin sensors, paper towel sensors, and WC occupancy monitoring. Our sustainable initiatives transform traditional urinals into waterless systems without infrastructure changes, minimizing harsh chemicals that impact janitors' health. This innovation boosts guest satisfaction while optimizing costs and efficiency.
Safety & Risk Management
In retail malls, ensuring the safety of guests, retailers and our employees is crucial for brand trust and loyalty. We implement the best practices such as LOTO, near-miss reporting, and safety audits to proactively manage risks. Our EHS dashboards provide real-time insights into safety performance, ensuring compliance with ISO 45001 and ISO 41001.
Rising Operational Costs
Identifying productivity leakages and performance gaps through benchmarking and setting high standards to streamline operational processes and costs, as part of a continuous development program with structured auto alerts, red flags, comparative graphs, and periodic reviews for optimal functioning.
Our Tech-enabled Customized Solutions for Retail and Malls
Innovative technology-driven solutions tailored for retail and mall environments, enhancing operational efficiency and customer experience.
Comprehensive Operation & Maintenance Services
We manage building assets, including HVAC, STP, and lifts, to ensure seamless operation and safety within retail environments.
Energy Management & Sustainability Practices
Implementing efficient energy practices, we focus on reducing consumption while promoting sustainability initiatives that benefit both the environment and operational costs.
Housekeeping & Business Support Services:
Comprehensive housekeeping and business support solutions that ensure cleanliness, organization, and a welcoming atmosphere for customers and staff.
Housekeeping & Disinfection Services
Our professional housekeeping services ensure a clean and hygienic shopping experience, enhancing customer satisfaction and safety.
Washroom Management Services
We maintain high standards of cleanliness and hygiene in washroom facilities, ensuring a positive experience for all visitors.
Food Court Management Services
Our management services ensure food courts operate smoothly, maintaining high hygiene standards and efficient service for a delightful dining experience.
Customer Service and Concierge
We provide exceptional customer service and concierge support, enhancing the overall experience for shoppers and ensuring their needs are met.
Event Management and Coordination Support Services
We offer comprehensive event management and coordination support, ensuring successful promotional activities and community engagement.
Tenant Liaison and Coordination Support Services
Our tenant liaison services foster strong communication and collaboration, ensuring smooth operations and tenant satisfaction within the retail environment.
Facility Management Allied Services
Integrated facility management services designed to maintain the safety, functionality, and aesthetics of retail spaces, ensuring compliance with industry standards.
Façade Cleaning Services
Our professional façade cleaning services maintain the exterior appearance of retail spaces, contributing to a welcoming atmosphere and compliance with safety regulations.
Horticulture Services
We manage and maintain green spaces within malls, creating pleasant environments that enhance the shopping experience for customers.
Pest Management Services
Our pest management solutions safeguard retail facilities from infestations, ensuring a clean and safe environment for both employees and customers.
Your Benefits with CLR
20 Years of
Proven Expertise
Being loved by the team of 25,000skilled workforce
Trusted by
400+ Clients
Pan India presence across 80 Indian cities and 18 offices
ESG Objectives
Supporting clients in achieving sustainability goals
EHS & QMS
Maintaining 100 million sft area to ISO 45001:2018 andISO 41001:2018 standards
