A workplace that facilitates the continuous cycle of events required for the scrum agile methodology of project working is one that allows multiple teams to work at different paces simultaneously.
What is Scrum?
Scrum is a term which has its origin in software development. However, the term has now evolved and is used in many mainstream services like facilities management. There are three principal components to successful scrum workplace design: the activities, atmosphere and physical aspects involved in scrum working all relate to each other.
Scrum in Facility Management
Scrum does not rely on project planning. Instead, it relies on the division of work. In housekeeping and complex facility management duties, this methodology is of special importance and relevance to housekeeping and IFM services which are highly dynamic in nature. In a nutshell its a methodology which divides an objective into smaller more agile parts thus rendering the achievement of a particular objective in a leaner and faster way.
Scrum is often explained as an ‘iterative’ framework for projects, meaning that the same process repeats itself to eventually reach the optimum result. In the scrum, these processes are called sprints. They are always time-framed, and never last more than a month each.
Sprints are one part of the entire process. Since the nature of the work is dynamic hence to keep things on track daily and regular morning meetings are also conducted. In these meetings, the entire team would be involved so that a larger picture of the entire operation is observed.
Sprints are considered completed when a pre-determined time period expires. There may be disagreements among team members as to whether or not the development is satisfactory; however, there will typically be no more work on that phase of the project, with remaining phases of the project continuing to develop within their agreed timeframes.
The scrum master is the manager here. He is the one responsible for monitoring work and getting things done. He observes and evaluates the work distributed and assimilated. He is the person who is also responsible for all the communication that would take place within the organization as far as managing facilities is concerned.
The product owner is the person who is the client here. He could be an internal or even an external client. He is the person who would derive the final value of the work done. Furthermore, he or she supervises the communication and makes sure that any disagreements are worked out of the way to reach the objective of a sprint or the project as a whole.
In the present context its the facilities management team that executes the FM duties. They would report to the PO.
We are living in a digital age and technology is changing everything now. Same is true with facilities management. For adapting Scrum there are many digital options available in the market. The challenge for FMs is to accommodate scrum working alongside other office activity. Which would soon be overcome with the use of technology.