Facility Management is a multidisciplinary subject that encompasses various fields in order to ensure the safety, comfort and operational efficiency of the established environment by methodically integrating people, places, processes, and technology. Facility Management contributes to the net profit of the organisation of which it is a part, by maintaining either the tangible assets of the organization like buildings, property, and equipment or maintaining the environment of the organization that harbors personnel, efficient output, inventory, resources and other crucial elements that ensure the operational fluidity of the organization.
An airport is not just a harbor for an alternative mode of transportation, but an extensive field in itself that integrates a horde of elements that circumscribe both:
Space and Infrastructure: which includes the planning, design, workplace construction, occupancy, maintenance, and
People and Organisation; which includes the catering, cleaning, information and communication technology, personnel and hospitality.
Thus the range of the Facility Management stream in case of an airport in itself is an enormous sector which deals with the airport information system, airport operations, airport training, airport consultant services, aircraft hangars, airport management, airport check-in equipments and services, airport health and safety, airport customer services, environmental airport services and equipments and airport emergency and safety.
How much money can an airport save by managing in facilities professionally?
If an airport invests and manages in the above-mentioned amenities, facilities, and services professionally and judiciously, the smooth operations of all the parts in the machinery called an airport would ensure that the airport increases its profit worth manifolds. A well-oiled operation of the various elements of this gigantic system that ranges from the construction and maintenance of the airports and its other structural components to the customer services and safety, would warrant satisfaction, comfort, safety, and operational dexterity in every sense and thereby increase the financial surplus in each of the component sectors.
A neat and sophisticated facility management concern will provide seamless functionality of the airport information management that will encompass flight display systems, airport management systems, boarding systems, baggage handling solutions, passenger handling services and guidance systems, arrival and departure management and collaborative decision making, information systems, planning and administration, risk management and passenger experience.
Airport facilities management is delivered through collaboration with airports, through forming networks and careful strategic alliances. The structure and characteristics of airport facilities management including the managerial complexities and problems have a huge magnitude of importance that points in the strategic and competitive direction. In airports, the management activities could be grouped into five main areas: information management, building and property management, civil services, procurement and logistics management, and legal services. Airport facility management functions focus on planning and act as a coordinating unit within the firm, aiming to ensure that the function acts as the driving force behind successful operations.
Every sector is complementary to the other one and all of these share a collaborative unity. Thus the operational excellence in one would boost the other and subsequently the positive induction would have a domino effect thereby boosting the financial gain of the individual sectors and also the whole airport.
Figures of international airports testify to the increase in financial worth due to systematic investment in facilities.
In 2017 Munich Airport increased its revenue by 7.7 % to around 1.47 billion Euros. The largest pro rata growth in revenue at 75.4 %, was attribute as in the previous years due to only the Aviation Business Unit. The passenger figures also rose by 2.3 billion passengers at 5.5 % to a new height of 44.6 billion. The employee retention index also shows a peak achieved in 2017 at 87 %, compared to 73% in 2013. A couple of airports in Florida provide examples of how airports are embracing trends in facility design and construction. The 135 million worth of sustainable design investments has gone up to 242 million from 1997 to 2005.
In 2009, the targeted volume for the next 5 years totalled around 70 million Euros for Bahrain Airport. This was eventually surpassed. The experts indicated the worth of the facility management market at Bahrain Airport to reach a staggering height of 250 million Euros with an annual rise of at least 20%.
Investing in proper IFM for airports really makes it a profitable place to run. Every country including India should embrace this concept.