As a business owner, you must be involved in the management and improvement of your concern’s ambience in every possible ways. You might have even heard of IFM or integrated facilities management but do you know what it actually means or what they do? In simple terms, it is the process of consolidating a number of or all the business related tasks and services under the guidance and contract of a single management team. When the IFM service is properly implemented, it can aid in streamlining internal and external communication and simplifying the daily management operations. All these together invariably paves the way for a boost in the productivity and wellness all over the organisation.
Understanding the benefits of using IFM services
With the basic explanation given above, you must be wondering what it looks like to have IFM service implemented within the hospitality industry. Here is a brief guide explaining the benefits of this service when you have them on board:
Effective task management- As already mentioned, IFM is a consolidated service which means it works wonder for the business organisations belonging under the hospitality industry. Regardless of your business model, an IFM service results in fewer vendor contracts without curtailing the number of responsibilities. This helps you have everything under a single umbrella and take a bird’s eye view to your business. When compared to the need of managing each independent stakeholder along with individual task which is practiced in conventional business management, IFM makes it much easier to manage the teams, have quicker responses to client’s requests and much lesser downtime for the workers within the concern.
An eye on the bigger picture- Having an IFM allows your business to have a simplified structure but its advantages do not stop here. In place of jumping from one task or team to another, the detailed view allows the owner to align the various tasks with the business objectives. When you are able to go beyond the daily management of tasks, you are allowed the freedom to take a strategic approach to the management of facilities. When you are empowered with a broader view of business goals on one hand along with control of the various core procedures on the other, it becomes much easier to exercise a much crucial role within the organisation. It goes without saying that less micro management leads to higher chances of taking a look at the bigger picture.
Decreasing operating costs- When there are a number of internal teams managing the various components within the workplace, it is natural to have overlap and redundancy. It leads to a surge in the costs as the various teams expand their time, money and energy on the arenas which may not comply with the company’s goals and objectives in the long run. With the help of IFM, unnecessary expenses and inefficiency becomes quite easier to identify owing to transparency and improved visibility. When there is a single budget involved, it will definitely reduce the vendor and material expenses and this will lead to improved productivity within the organisation.
Improving the services offered by the business through professional IFM service
When the professional IFM services can add so much positivity to your business, your focus would invariably shift to improving customer care and services. Customer satisfaction is the lifeline of any business organisation and hospitality industry is no exception to this. Hospitality business has made a huge progress in the last decade and it caused a change in the experiences delivered to the consumers in both digital and physical aspects. But hospitality industries mostly believe that it is not sufficient and thus, they are looking to take their services to another level. And herein comes the role of IFM services in catering to the demands of the guests and customers in the following ways:
Syncing the internal operations- When the property and guest management is not in sync, it causes a direct negative impact on the interactions with the customers. With the professional IFM services taking care of everything, all the operations are tied together in the desired way which paves the way for efficient workflow and remove the chances of having any hitches with the guests.
Availability of the workers- When the employees are not encumbered with unnecessary burdens, they are better able to take care of the customers leading to improved satisfaction. Customers do not find themselves waiting for the response of the employees at charge and this allows fast resolve of the case which might have increased manifold without the IFM services.
Reduction of multi-channel customer care- Easy check-ins, luxury property and clean rooms are the demands of the customers of yesteryear. Today’s customers expect a pristine experience from the beginning to end, i.e., right from booking your property to after leaving. Guests want their needs and demands to be taken care of as it would allow them to indulge in the merriment without a fuss. Thus, if your business has a professional IFM service connecting all the sectors of the business under one roof, you can easily foster efficiency both in internal as well as marketing operations.
No matter how hard a business works, it would become impossible to achieve flawless customer operation without the aid of any professional management team. The IFM services allow the business organisations, particularly hotel industries to view customer profiles across several channels. This helps in better planning and execution of marketing strategies for delivery of optimal experiences for the end customers. It is the aim of the business to leverage personal information and choices of the various customers for driving conversion and earning revenues. When you want to give your customer an intelligent service for their demands within your business, nothing can beat the effectiveness of a reputable integrated facilities management team. So, if you are willing to beat your past earnings, have a responsible IFM team to help you soar to new heights.